Customs Fees

You will be responsible for any and all Customs fees and taxes incurred during shipping.

Delivery

All orders are shipped using EMS. When using PayPal®, we will only ship to confirmed addresses, as listed in the PayPal® Payment Details. The PayPal® address and the address you input into our ordering system MUST MATCH in order for us to be able to ship to you. If they do not match, we will refund your order and ask you to process it again, ensuring that the addresses match.

Images

Images presented on our website may not represent the actual products we have for sale, and are provided as a visual aid to show the general types of products we carry. They are not necessarily pictures of the knife you will receive if you order from us. Not all of the items included in each image are included in each sale.

Breakage or Discrepancies

If your order arrives and you are unhappy or there is a problem, please notify us within 48 hours of receipt of shipment.  Jikko Knives Ltd cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier.

Returns

- No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery.
- Merchandise can only be returned if it is in its original condition and packaging.
- If upon return, items are found to be damaged, they will not be accepted or credited.
- Please send all items for return via FedEx, DHL or any other international postal services.
- If we are at fault we will refund you the postage fees.
- Placing an order indicates your acceptance of our return policy.
- Custom orders are not eligible for return or exchange.

Customer Service

If you have any questions, comments or problems with your order, please e-mail us at h-jikko@jijkko.jp at any time.

Disclaimer Of Warranty

All knives, accessories, products, services, and the materials provided or sold by Jikko Knives Ltd are offered on an "as is" basis. Jikko Knives Ltd make no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement Jikko Knives Ltd are not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.

Disclaimer Of Liability

In no event shall Jikko Knives Ltd be held liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of use of the products or services offered by Jikko Knives Ltd. Use of this website and/or placing an order via this website constitutes agreement to this disclaimer.

Copyright

The information and media on this website is copyright.  Any use or reproduction without express written permission is forbidden.

Privacy Policy

Jikko Knives Ltd value your privacy.  We do not share your information with any outside parties.